Privacy Policy

1. Who are we?

This privacy policy applies to the website of:

Luxopus bv

Mijnwerkerslaan 33 bus 2

BE0844.532.874 (+32) 011 967 952 office@luxopus.be www.gg-spot.be

We are responsible for the processing of your personal data as described in this policy.

2. Application

This privacy policy applies to all personal data we collect through our website www.gg-spot.be, webshop, or other digital platforms related to lighting or associated products.

We respect the privacy of our customers, visitors, and all involved parties, in accordance with the General Data Protection Regulation (EU 2016/679), the Belgian Privacy Act of July 30, 2018, and other applicable regulations.

3. What personal data do we collect?

We may collect the following data:

• Identification data: last name, first name, address
• Contact details: email address, phone number
• Order details: product information, shipping address
• Payment information (via secure external payment providers)
• Technical data: IP address, browser type, device information
• Browsing behavior on our website (via cookies)

This data is obtained directly from you or automatically generated through the use of our website.

4. Why do we process this data?

We use your personal data for the following purposes:

• Processing orders and deliveries
• Customer service and follow-up of inquiries
• Accounting and tax obligations
• Sending newsletters (only with consent)
• Improving our website and services
• Compliance with legal obligations

The processing is based on:

• Execution of a contract (e.g., order)
• Legal obligation (e.g., accounting)
• Consent (e.g., newsletter)
• Legitimate interest (e.g., improving the website)

5. With whom do we share your data?

We only share your data with third parties if necessary for our services. These may include:

• Logistics partners (e.g., bpost, DPD)
• Payment providers (e.g., Mollie, PayPal)
• Web hosting providers
• IT and marketing services (e.g., Google Analytics – anonymized). All our processors are carefully selected and comply with GDPR.

We never sell your data to third parties

6. Cookies and Tracking

We use cookies for:

• Functional purposes (e.g., remembering shopping cart)
• Statistical purposes (e.g., anonymized visitor statistics)
• Marketing purposes (only with consent)

You will receive a cookie banner during your first visit where you can set or change your preferences. For more information, consult our https://gg-spot.be/nl/cookiebeleid/.

7. Retention Periods

We do not keep personal data longer than necessary:

• Order and billing data: 7 years (accounting obligation)
• Customer data: as long as you are an active customer + 2 years
• Newsletter data: until you unsubscribe

8. Security of your Data

We take appropriate security measures:

• SSL-secured connections
• Limited access to personal data
• Firewalls and antivirus software
• Regular backups and updates

9. Your Rights

You have the following rights under GDPR:

• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to object
• Right to data portability

You can exercise these rights by contacting us via: office@luxopus.be.

We will respond to your request within 30 days. You also have the right to file a complaint with the Data Protection Authority:

Data Protection Authority (DPA) Drukpersstraat 35, 1000 Brussels contact@apd-gba.be https://www.gegevensbeschermingsautoriteit.be

10. Changes to this Policy

We reserve the right to modify this privacy policy. The last change was made on: 16/07/2025. The most recent version is always available on our website.

11. Contact

For questions or requests, you can contact:

Luxopus bv

Mijnwerkerslaan 33 bus 2

(+32) 011 967 952 office@luxopus.be

www.gg-spot.be